Archive for May, 2009

Protecting your online purchases

In the ongoing effort to prevent ID theft and online fraud, American 1 is now requiring that members who make purchases from online vendors using Verified by Visa (for credit card transactions) and MasterCard SecureCode (for debit transactions) sign up for each program.

These two programs require that you enter a seperate, secure passcode when you make online purchases at participating vendors. When an online merchant prompts you to enter your SecureCode or Verified by Visa code, you have to be signed up with the respective credit or debit program to make your purchase.

Not all online merchants (Amazon.com, PayPal, etc.) currently require you to use Verified by Visa or SecureCode when making a purchase. For the ones that do, however, you’ll be required to sign up for the program. Use Visa’s online form to activate Verified by Visa, and MasterCard’s unique American 1 page to get the process started.

You can choose to “decline” the transaction, but if you do, your transaction will be declined.

In other words, this service is now mandatory for online transactions where the merchant offers it. But again: not all online merchants currently utilize these programs.

We’re doing this to combat online fraud. There have been more and more members that have been affected by identity theft, especially using Visa and MasterCard cards, so we’re using these security programs to fight back.

Yes, this means you’ll have one more passcode to remember. But, in the long run, it will help protect you in case someone steals your credit or debit card number.

If you have any questions about Verified by Visa or SecureCode, contact our Card Services Department at (888) 213-2848.

ScamWatch: Beware of fake Charter One verification sites

Fake Charter One e-mail

Head’s up: an American 1 employee received the above phishing e-mail (click for a larger view) that sent her to the this web site:

Fraud phishing site

Take note that the web site asks for all the information on a debit card, including:

  • debit card number
  • card expiration date
  • card verification number (the three numbers on the back)
  • AND THE PIN!

This should send up a big red flag for anyone who receives a similar e-mail. Your financial institution will never (NEVER!) ask for your PIN via e-mail, and will never ask for all the information on your card.

Why? They have it already.

Luckily, our staff member was wise enough to recognize this as a phishing attempt. Let this be a lesson: just because something looks and sounds legit doesn’t mean it’s so.

If you ever receive an e-mail like the one above, let us know!

Closed for Memorial Day

American 1 branches will be closed this Monday, May 25 in observation of Memorial Day.

All branches will reopen at their normal hours on Tuesday, May 26.

Enjoy the holiday!

Smart Commute Day 2009

Smart Commute Day 2009

American 1 participated in the Fitness Council’s Smart Commute Day.

Most of our Home Office and Resource Center participants parked at work, walked to Nixon Park on Cooper and North St., and then hiked back to work. About 46% of our employees participated.

It was a beautiful walk back to work. Hope everyone else had a great Smart Commute Day!

Member wins Lansing Lugnuts tickets

lansinglugnuts

Congratulations to Roger Kunak of Quincy. Roger was our Lansing Lugnuts tickets winner after referring his co-worker, Matthew, in April.

Rogers wins four Lugnuts box seats and a snack voucher for the May 30 game versus Quad Cities.

You can win your own set of Lansing Lugnuts baseball tickets by referring a friend.

30 and Under: Dave Lawrence

Dave Lawrence & Kristi Latoszewski

Just like our Vice President of Marketing & Communications, Kristi Latoszewski (right), was honored last year, our own Dave Lawrence (left) was honored as a 30 and Under designee by Jackson Magazine for 2009.

Dave, American 1’s senior communications specialist, was awarded for his involvement in Recycling Jackson and the Jackson Breakfast Rotary Club.

Congrats, Dave!