Introducing: Receipts on demand

Receipts On Demand

Like many other businesses, American 1 is always looking to cut costs for our members, reduce waste, and leave less of an impact on the environment.

That’s why we’re excited to announce Receipts On Demand, a program that introduces both a new receipt and a new way of doing things.

For one, we’re no longer automatically printing receipts for our members for each transaction. If you come into a branch to manage your account, and you want a paper receipt, you will ask for one. Otherwise, we won’t print a receipt. Ask yourself: do you really need a printed receipt for your transaction? Sometimes you will, sometimes you won’t. We’ll assume, in most cases, that you won’t need a receipt.

Second, we’re launching new thermal receipts and printers at three of our branches – Home Office, Argyle, and Parnall – starting Monday. Those receipts you get when you pay for gas at the pump? They’re kind of like those. They’re smaller, lighter, and only one sheet – instead of the yellow-and-white sheets we used to have.

This new on-demand receipt system does many things, all of them good, including:

  • Save money on paper costs and waste
  • Reduce our environmental impact with smaller receipts AND less of them
  • Make most transactions faster, saving time
  • Reducing identity theft, since there’s less of a paper trail

While this on-demand receipt system is kicking off at three of our branches, we plan to install it credit-union-wide over the next few months.

So when you make a transaction at an American 1 branch, and we ask if you want a receipt, make sure you really think about it. For some members, a printed receipt helps them manage their money better.

But if it’s just going to end up in the trash, say “no thanks.”

8 Responses to “Introducing: Receipts on demand”

  1. 1 Michael November 6, 2009 at 7:11 pm

    This is great! A simple fix to all of those receipts that people are just going to throw away. Nice!

    But, what happens if someone has a discrepancy with the deposit/withdrawal after the fact and they chose not to get a receipt?

  2. 2 Jennifer November 13, 2009 at 3:37 am

    Yes without a reciept how are we to know that the money deposited went into the correct account. That has happened to me, they didn’t direct the money into the correct account and without the reciept I would not have known and it would have caused several overdrafts and all kinds of problems and no way to prove that it was done wrong in the first place. How will that be addressed? For most transactions though I do bielieve this system will be better.

  3. 3 american1fcu November 13, 2009 at 5:49 pm

    Michael and Jennifer – it’s no different than if you were to get your receipt printed, lose that receipt, and you find a discrepency with your account. We’ve had this happen with members before, where they lost their printed receipt but had a question about their account.

    Our Account Specialists can track down your transaction, find it in the system, and see where the error occured. So if you have a question about a transaction, call up the branch you came from and they can help you.

    It might be helpful to remember which branch you were at, or who you spoke to, and the amount of the transaction. This will help the Account Specialist find your transaction.

    • 4 Kathy R November 15, 2009 at 6:03 pm

      I would much prefer knowing about a discrepency prior to bouncing a check, maybe we could see the transaction on a screen at the time. Also, having to ask for a receipt should be the other way around, we should be asked if we need one or would like one, at least I think so. Also, the printed receipt says which branch, teller, etc.

  4. 5 american1fcu November 16, 2009 at 1:49 pm

    Thanks Kathy. We do ask if you’d like a receipt, so we do give you both options right up front.

    And our Account Specialist, when phsyically possible, would be glad to let you see their screen.

  5. 6 Reeta November 25, 2009 at 4:35 pm

    I am happy not to get receipts. It’s less paper I have to shred. And, I routinely check my account balances online, so I could pick up on any errors and potentially fix it myself before calling into the branch. Not that I’ve ever had an error — I always write down what I want before I go in / through the drive-thru and give it to the teller. Saves a lot of time and questions for the tellers and those behind me in line.

  6. 7 Brenda November 27, 2009 at 7:08 pm

    I’m on board with on-demand if it saves us money. I also think A1FCU should be charging non-members to use our ATMs! I pay $3-$5 to use theirs; why should they use ours for free? Maybe we could bring in enough $$ to lower our loan rates, or return more dividends like Omni Credit Union.

  1. 1 [IDEA]: Email Me My Receipt « Evergreen Sessions Trackback on November 9, 2009 at 1:02 am

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