Text scam: keep these things in mind

We have your account information: American 1 wouldn’t call you up and ask you your account information out of the blue. Besides, we have your information already. Usually we ask you to verify your account when you call us – just to make sure you’re who you say you are. That’s to keep your money safe, and to keep thieves from calling up and pretending to be you.

We don’t have a texting program: Some credit unions and banks are notifying their members and customers of transactions or low fund warnings via text. These programs are great, but we don’t have one set up right now. So if you see a text coming from us, it’s not us.

When fraud happens, we use a different method: American 1 does monitor our Visa and debit cards for fraud activity automatically, but the system is a simple phone call that verifies your transactions (“Did you buy such-and-such at this place yesterday?”) and never asks for your card number. Like we mentioned above, we have that info already.

It doesn’t hurt to call us: If you’re ever unsure about someone asking about your financial info, hang up and give us a call to make sure everything’s okay. You never know who’s who, or if a different branch is showing up on your caller ID. So to be safe, just call our toll-free number at (888) 213-2848 and double check everything.

Don’t give out your account info over e-mail, the phone, or anywhere else: That’s the bottom line. Thieves aren’t just using text messages; they could be using e-mail, the phone, even Facebook or Twitter. American 1 doesn’t handle account information, especially account and card numbers, over social networks or e-mail, and we recommend you not share that info with just anyone who asks.

0 Responses to “Text scam: keep these things in mind”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s




American 1 Federal Credit Union

%d bloggers like this: