Archive for the 'banking' Category



Incorrect address fee (and why)

As of July 1, 2010, we started charging a $5.00 monthly fee to any account that has an American 1 Federal Credit Union mailing returned to the credit union because of an incorrect address.

An account is flagged when a mailing is returned and members have 30 days to update the address before the fee will be imposed. Once the member submits a proper change of address, the account will no longer be charged the incorrect address fee. If the monthly incorrect address fee charged takes the account to a zero balance, the account will be closed.

We receive way too much mail that gets returned to the credit union because of incorrect information. Because of out-of-date addresses, too much postage and paper are wasted.

On your next branch visit, make sure we have your up-to-date address, phone number, and e-mail address on file. Or contact us and make sure your information is up to date. As always, the best option is signing up for e-statements – that way, your monthly statements and notices are e-mailed to you, helping us to reduce waste.

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Text scam: keep these things in mind

We have your account information: American 1 wouldn’t call you up and ask you your account information out of the blue. Besides, we have your information already. Usually we ask you to verify your account when you call us – just to make sure you’re who you say you are. That’s to keep your money safe, and to keep thieves from calling up and pretending to be you.

We don’t have a texting program: Some credit unions and banks are notifying their members and customers of transactions or low fund warnings via text. These programs are great, but we don’t have one set up right now. So if you see a text coming from us, it’s not us.

When fraud happens, we use a different method: American 1 does monitor our Visa and debit cards for fraud activity automatically, but the system is a simple phone call that verifies your transactions (“Did you buy such-and-such at this place yesterday?”) and never asks for your card number. Like we mentioned above, we have that info already.

It doesn’t hurt to call us: If you’re ever unsure about someone asking about your financial info, hang up and give us a call to make sure everything’s okay. You never know who’s who, or if a different branch is showing up on your caller ID. So to be safe, just call our toll-free number at (888) 213-2848 and double check everything.

Don’t give out your account info over e-mail, the phone, or anywhere else: That’s the bottom line. Thieves aren’t just using text messages; they could be using e-mail, the phone, even Facebook or Twitter. American 1 doesn’t handle account information, especially account and card numbers, over social networks or e-mail, and we recommend you not share that info with just anyone who asks.

System update until 1 p.m.

UPDATE: Our system is restored and running as normal. Sorry for the delay.

We came in this morning with the news that our system update is going to take a bit longer than we expected.

You may have trouble getting through to home banking this morning until about 1 p.m. Hopefully we’ll get this delay cleared up by then.

Our overnight process, the one that usually takes care of these things, failed – meaning we had an issue on our hands this morning. It happens rarely, but when it does it happens unexpectedly.

Stay tuned for details!

Pres. Buchanan $1 coin released this Thursday

This Thursday, the U.S. Mint is releasing the newest Presidential $1 coin, featuring our 15th president James Buchanan. Buchanan is the third coin released in 2010, with the fourth being Abraham Lincoln in November.

You can view the $1 coin release schedule over at the U.S. Mint.

We’ll probably have the newest Presidential $1 coin at our branches starting Thursday, but ask to see if we have any of the previous presidents on hand, too.

American 1 network offline for Tues/Wed

UPDATE: The system is back online and working as normal. Thanks for your patience!

American 1’s computer system will be down for repairs starting at 7 p.m. Tuesday night and lasting until about noon on Wednesday.

This means you won’t be able to use online banking or A1 Access during the down time.

Your debit and Visa cards will be unaffected, however, as will any ATM transactions – so you can use those as normal. Also, Bill Pay payments scheduled before the down time will be paid.

Once the system is done with maintenance, everything will come back online. We’ll keep you updated at this blog post, so check back for updates.

Sorry for the inconvenience!

American 1: Everywhere you are, too

A fun video from Service 1 FCU up in Muskegon. The same principle applies to American 1, and most credit unions.

With services like online banking, online Bill Pay, A1 Access for your phone, and our giant network of no-surcharge ATMs, American 1 is pretty much everywhere you are.

How to: check your e-notices

NOTE: This explains e-notices, but you go through the same process to find your tax forms.

If you’re signed up for American 1’s e-statement system (and thanks if you are!), you get informational notices – like changes in your account terms or late payment warnings – through the same system.

But let’s say a e-notice e-mail shows up in your inbox. How do you get that important information?

First, log in to home banking. You should see your account screen, with all your account and loan types.

Now click on the History tab at the top, and click eStatements (above). This is exactly how you would check for your e-statements.

And just like checking your e-statements, you’re going to click “Get my E-Statement.”

Now you’re in the main e-statement system. You can see that the e-statement tab is blue, meaning that’s the active tab. Now look up in the upper right corner.

See where it says “You have unread Notices!”? That means you have something new to read, so click on the Notices tab (above).

And, again, just like e-statements, your e-notices are listed chronologically in PDF form, so you can either view or save your new e-notices.

We don’t send e-notices through e-mail for the same reason we don’t send e-statements directly to your inbox: security. That information in the wrong hands could be dangerous.