Posts Tagged 'e-statements'

Good advice: open your statements

A bit of good financial advice from Trent over at the Simple Dollar:

Second, read all of your notices. Even though I’m supposedly on the “paperless” plan for several of my bills, I still receive oodles of statements and messages from these companies. Most of them are completely unimportant to me…

After a while, it’s very easy to become numb to all of it. Don’t. Open every one, read it over, and handle it appropriately. Yes, most of them will go in the trash can. Yes, you’ll often feel like you just wasted fifteen minutes of your life.

But for every fifty useless missives that you read, one will be very important.

We can stress strongly enough how important it is to at least look over your statements.

Sure, if you’re a customer at a bank, you probably get gobs and gobs of mail from them every month. Us? We send minimal mail. And you could get even less if you sign up for e-statements.

But even e-statements are important. You may have important noticed posted to your account under the e-statement system, so make sure you check it at least once a month.

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Electronic tax statements are here

A heads-up for e-statement subscribers: your 2009 tax documents are now posted within the system.

To view your tax documents, log in to A1@home, and from the Account Summary screen head to the History tab at the top, then click “e-statements.” You should see a link that says “Get my e-statement.” Click that, and the “Tax Notices” link will be at the top of the pop-up screen (see above).

However, if you signed up for e-statements after January 25, 2010, you may not receive an electronic notice for your tax forms. You may get them in the mail. If you don’t see your tax documents in the e-statement system in the next day or so, look to your real world mailbox after January 31.

Not signed up for e-statements yet? You should be! You can can get all your documents faster than by regular mail – including tax forms!

Your e-statement questions answered

E-statements

UPDATE: E-statement subscribers – your tax documents should be posted to the system by now. Thanks!

Over the past few months, we’ve heard from lots of members about e-statements – the efficient, convenient way to check your statements. For some members, e-statements are a brand new idea, and some may feel nervous about checking your account activity on the Internet.

For some members, e-statements won’t make sense. We understand that, and respect each member’s personal preferences.

But we can try to help clear up any misgivings about how the process works, and how safe it is.

We’ve heard you. And we want to help.

“I DON’T HAVE A COMPUTER.”

For members who don’t own a computer, the idea of e-statements probably seems silly. Why check your statement on the web when you can’t access the web?

However, ask yourself: do you open your statement when it arrives in the mail?

If you honestly don’t, e-statements are a good way to clear out your real-life mailbox. It’s one less piece of clutter you don’t have to toss out or recycle. And since “reduce” comes before “recycle,” reducing your mail is a good way to help the environment.

But if you don’t have a computer and you really do check your American 1 statement each month, then by all means – continue to receive the regular paper statement.

“I’M WORRIED ABOUT SECURITY.”

American 1’s home banking system uses the same Internet encryption that large online retailers use.

To test it, visit american1fcu.org. Look up at the address bar. At the beginning of our web address, it will say “https://” and then our secure web address. The “s” at the end of “http” means our site is protected by high-grade online security.

But that only protects your information on our side. If you’re really worried about security, the worst that could happen is someone finds out about your online banking username or password. To prevent that kind of identity theft, keep a username and password combo that’s easy for you to remember but hard for others to guess, and keep that information safe and secure.

Thousands of account transactions are posted to American 1’s home banking site each week, with no breaches in security. Odds are, your account information will remain your account info.

“I DON’T TRUST E-MAILS SENDING MY ACCOUNT INFO.”

Rest assured, e-statements are not sent over e-mail. Rather, a reminder is sent to your e-mail each month letting you know your e-statement is ready for viewing.

To view e-statements, you must log on to American 1’s A1@home online banking site. Your e-statement is stored there, and is not sent via e-mail. We do this to keep a copy of your electronic statement secured on our end, not sitting in your e-mail inbox for anyone to see.

“MY KID’S/JOINT/SHARED ACCOUNT DOESN’T NEED E-STATEMENTS.”

If you manage someone else’s account at the credit union, share an account with family, or oversee your child’s Eagle Earners Club account, e-statements are the perfect way to cut down on mail clutter.

Or if you have an American 1 account to simply make your loan payment, you may not need a paper copy of your statement each month. E-statements are perfect for these kinds of pass-through accounts that you probably don’t need to manage on a month-to-month basis.

A FEW OTHER THINGS TO KEEP IN MIND

  • Signing up for e-statements is a good way to store your statements as well, since we keep past copies of your e-statements archived on our system. E-statements are actually more secure than paper statements because they can’t be stolen out of your mailbox, missplaced, or accidentally wind up in the wrong hands.
  • Once you start receiving e-statements, you may not miss your old mailed statements. And it could be a gateway to more cost-effective banking options like online Bill Pay.
  • E-statements are a great way to see copies of your cleared checks. You can view them free with each monthly e-statement you receive.
  • If you’re away a lot on business, out of town at school, or if you move often, e-statements are a great way to ensure you receive your American 1 account information. Combined with online banking, it’s the perfect way to manage your account from anywhere.

If you’re unsure about how the system works, ask a Member Service Specialist at any branch to walk you through the setup. E-statements are easier than ever to access, and we’d love to show you how to do it.

Tip of the day: Sign up for e-statements, get free Bill pay

billpaylogo

You probably know that when you sign up for American 1’s e-statement service, you can take advantage of our online Bill Pay services for no charge.

Some members, however, have noticed that they still get charged for using Bill Pay after signing up for e-statements.

Here’s the fix: after you sign up for e-statements, log on to our A1@home home banking system, and then head to the Bill Pay area. Bill Pay recognizes that you are enrolled in the system and stops the monthly fee.

The issue seems to be with members who rarely use Bill Pay. Regular Bill Pay users never recieve a charge; it’s only members who haven’t used the system that seem to get charged.

So remember: after signing up for e-statements, immediately head to the Bill Pay site, and everything should be automatic. Check out our Bill Pay page for instructions on how to get set up.


Sign up for e-statements, win an iPod Touch.

Win an iPod Touch

Pssst…you should head over to our E-statement page and see what you could win if you sign up for e-statements this week.

Oh, wait. The headline probably gives it away, doesn’t it? Oh well.

But really, if you’re not already signed up for American 1’s free e-statement service, you should be. You get your statement faster, you can view it anywhere you go, and if you don’t open your statement every single month anyway, e-statements make sense for everyone involved.


One more week for statement poll

We’ll give everyone one more week to answer our poll above: do you open your statement when it comes in the mail?

By collecting the answers, we have a point to make – but that will come later. For now, get to voting!


Poll: do you open your statements each month?


We’re wondering: how many members open up their statements when they receive them in the mail. Pick your choice above, then click the “VOTE” button. Be honest!