Posts Tagged 'home banking'

American 1 network offline for Tues/Wed

UPDATE: The system is back online and working as normal. Thanks for your patience!

American 1’s computer system will be down for repairs starting at 7 p.m. Tuesday night and lasting until about noon on Wednesday.

This means you won’t be able to use online banking or A1 Access during the down time.

Your debit and Visa cards will be unaffected, however, as will any ATM transactions – so you can use those as normal. Also, Bill Pay payments scheduled before the down time will be paid.

Once the system is done with maintenance, everything will come back online. We’ll keep you updated at this blog post, so check back for updates.

Sorry for the inconvenience!

Tip of the day: Sign up for e-statements, get free Bill pay

billpaylogo

You probably know that when you sign up for American 1’s e-statement service, you can take advantage of our online Bill Pay services for no charge.

Some members, however, have noticed that they still get charged for using Bill Pay after signing up for e-statements.

Here’s the fix: after you sign up for e-statements, log on to our A1@home home banking system, and then head to the Bill Pay area. Bill Pay recognizes that you are enrolled in the system and stops the monthly fee.

The issue seems to be with members who rarely use Bill Pay. Regular Bill Pay users never recieve a charge; it’s only members who haven’t used the system that seem to get charged.

So remember: after signing up for e-statements, immediately head to the Bill Pay site, and everything should be automatic. Check out our Bill Pay page for instructions on how to get set up.


Bill Pay down this Sunday morning

Just a quick heads-up: our Bill Pay services will be down Sunday, November 2, from 2 a.m. to 6 a.m. local, Eastern time.

Bill Pay will be unavailable during those hours, so all your super-early-morning bill payers will have to hold out for just a bit. Sorry for the inconvenience!

Have a great Halloween weekend everyone.


Bill Pay down on these dates.

Just a heads up: our Bill Pay service will be down from 2 a.m. to 6 a.m. the following dates:

  • April 27, 2008
  • May 11, 2008
  • June 8, 2008
  • August 10, 2008
  • September 7, 2008
  • October 12, 2008
  • November 2, 2008

So if you plan on doing any late-night bill paying, don’t try it on the above dates.

Sorry for any inconvenience!


American 1 Federal Credit Union