Posts Tagged 'members'

Members talk about MBP

We’re pretty proud of our auto warranty coverage, Mechanical Breakdown Protection.

But don’t take our word for it. Here are some stories from members that highlight the need for protection like MBP.

Introducing: Receipts on demand

Receipts On Demand

Like many other businesses, American 1 is always looking to cut costs for our members, reduce waste, and leave less of an impact on the environment.

That’s why we’re excited to announce Receipts On Demand, a program that introduces both a new receipt and a new way of doing things.

For one, we’re no longer automatically printing receipts for our members for each transaction. If you come into a branch to manage your account, and you want a paper receipt, you will ask for one. Otherwise, we won’t print a receipt. Ask yourself: do you really need a printed receipt for your transaction? Sometimes you will, sometimes you won’t. We’ll assume, in most cases, that you won’t need a receipt.

Second, we’re launching new thermal receipts and printers at three of our branches – Home Office, Argyle, and Parnall – starting Monday. Those receipts you get when you pay for gas at the pump? They’re kind of like those. They’re smaller, lighter, and only one sheet – instead of the yellow-and-white sheets we used to have.

This new on-demand receipt system does many things, all of them good, including:

  • Save money on paper costs and waste
  • Reduce our environmental impact with smaller receipts AND less of them
  • Make most transactions faster, saving time
  • Reducing identity theft, since there’s less of a paper trail

While this on-demand receipt system is kicking off at three of our branches, we plan to install it credit-union-wide over the next few months.

So when you make a transaction at an American 1 branch, and we ask if you want a receipt, make sure you really think about it. For some members, a printed receipt helps them manage their money better.

But if it’s just going to end up in the trash, say “no thanks.”

Two members win prizes in September

When Bob Soltis’s 1988 Buick Park Avenue finally kicked the bucket, he figured the fall used vehicle sale would be a good time to get one.

“I had to put the Buick to sleep,” Soltis says. “I needed a car, so I went down to the sale.”

He found a 2003 Mercury Grand Marquis he liked, and financed it through American 1’s new Simple Loan program. For that, Soltis is one of our two $500 gas card winners from the fall sale.

Soltis and his wife, Betty, have been American 1 members for decades. Soltis uses our direct deposit services for his railroad pension.

He doesn’t know how long his $500 worth of gas cards will last, but he says his six kids will see a lot of the benefit from his prize.

Congratulations, Bob!

We also had Betsy Branham win $100 worth of Sears gift cards at our recent College Mixer with K105.3. Congratulations to Betsy!

Stay tuned for more prize-winning members, coming soon.

What ‘service’ means to us

We in the credit union world are not big fans of so-called “pay-day lenders” – those businesses in strip malls and abandoned offices that offer “cash advance” loans for up to 400% APY.

So when this article about credit unions giving “Grace Loans” popped up in another credit union blog, it reminded me about the whole credit union philosophy: not for profit, not for charity, but for service. Isn’t that a great outlook? We’re not here to profit off our members’ money, or to give them “hand outs,” but to serve them in a responsible and beneficial way.

And that goes for our community, too. The recent articles on American 1 have highlighted that, yes, our many events help locals keep us in mind when they’re thinking about a financial institution, but in the end we hold community events because it gives families a chance to do something fun for absolutely nothing. No cost. No admission. Just bring the kids, walk through the door, and have a great time.

There are many ways to define “service,” but I think any definition shouldn’t be limited to money matters alone. What does being a “good” person mean? What about a “successful” business?

We define “service” in many ways, and we hope that you take advantage of all of them. That’s what we’re here for.

American 1 Federal Credit Union