Posts Tagged 'security'

American 1 is strong and secure

Message from the President

As a member of American 1 Federal Credit Union, you expect that your money is kept safe and sound – no matter what. This is a tough economic climate, especially locally, and you have probably read in the news about troubled banks and government bailouts. At American 1, things are different. I want to assure you that American 1 is as strong and secure as ever.

Here are a few reasons you can continue to trust your funds with American 1:

  • Stability – The leadership at American 1 continually makes decisions that provide stability for our credit union members. To ensure a positive bottom line, American 1 steers clear of risky mortgage lending and retains a rainy-day fund for uncontrollable situations. Our financials remain positive, and our financial statements can be seen at any branch or on our website. Feel free to compare them with other banks’ and credit unions’ statements.
  • Lending – American 1 has steered clear of any “credit crunch.” Our members can walk in to any branch and finance an auto loan or open a Visa card. Our stability allows us to lend to members who need it the most – and we have money to lend.
  • NCUA Protection – Your deposits with American 1 are backed by the National Credit Union Administration, an independent agency of the federal government, up to $250,000. Not one member of any credit union has lost a penny of their deposits. Not ever.

American 1 is a local financial institution with a full line of products and services like auto loans, a locally-managed Visa card program, and a large network of no-surcharge ATMs. We are also an active member of our community, providing free, family-friendly events and support to local organizations.

We would appreciate the opportunity to see what else we can help you with. We have money to lend and currently have rates as low as 3.49%*. Be sure to contact us for guidance or questions.

Sincerely,

Dave Puckett
President/CEO

*See our website for details.

Your e-statement questions answered

E-statements

UPDATE: E-statement subscribers – your tax documents should be posted to the system by now. Thanks!

Over the past few months, we’ve heard from lots of members about e-statements – the efficient, convenient way to check your statements. For some members, e-statements are a brand new idea, and some may feel nervous about checking your account activity on the Internet.

For some members, e-statements won’t make sense. We understand that, and respect each member’s personal preferences.

But we can try to help clear up any misgivings about how the process works, and how safe it is.

We’ve heard you. And we want to help.

“I DON’T HAVE A COMPUTER.”

For members who don’t own a computer, the idea of e-statements probably seems silly. Why check your statement on the web when you can’t access the web?

However, ask yourself: do you open your statement when it arrives in the mail?

If you honestly don’t, e-statements are a good way to clear out your real-life mailbox. It’s one less piece of clutter you don’t have to toss out or recycle. And since “reduce” comes before “recycle,” reducing your mail is a good way to help the environment.

But if you don’t have a computer and you really do check your American 1 statement each month, then by all means – continue to receive the regular paper statement.

“I’M WORRIED ABOUT SECURITY.”

American 1’s home banking system uses the same Internet encryption that large online retailers use.

To test it, visit american1fcu.org. Look up at the address bar. At the beginning of our web address, it will say “https://” and then our secure web address. The “s” at the end of “http” means our site is protected by high-grade online security.

But that only protects your information on our side. If you’re really worried about security, the worst that could happen is someone finds out about your online banking username or password. To prevent that kind of identity theft, keep a username and password combo that’s easy for you to remember but hard for others to guess, and keep that information safe and secure.

Thousands of account transactions are posted to American 1’s home banking site each week, with no breaches in security. Odds are, your account information will remain your account info.

“I DON’T TRUST E-MAILS SENDING MY ACCOUNT INFO.”

Rest assured, e-statements are not sent over e-mail. Rather, a reminder is sent to your e-mail each month letting you know your e-statement is ready for viewing.

To view e-statements, you must log on to American 1’s A1@home online banking site. Your e-statement is stored there, and is not sent via e-mail. We do this to keep a copy of your electronic statement secured on our end, not sitting in your e-mail inbox for anyone to see.

“MY KID’S/JOINT/SHARED ACCOUNT DOESN’T NEED E-STATEMENTS.”

If you manage someone else’s account at the credit union, share an account with family, or oversee your child’s Eagle Earners Club account, e-statements are the perfect way to cut down on mail clutter.

Or if you have an American 1 account to simply make your loan payment, you may not need a paper copy of your statement each month. E-statements are perfect for these kinds of pass-through accounts that you probably don’t need to manage on a month-to-month basis.

A FEW OTHER THINGS TO KEEP IN MIND

  • Signing up for e-statements is a good way to store your statements as well, since we keep past copies of your e-statements archived on our system. E-statements are actually more secure than paper statements because they can’t be stolen out of your mailbox, missplaced, or accidentally wind up in the wrong hands.
  • Once you start receiving e-statements, you may not miss your old mailed statements. And it could be a gateway to more cost-effective banking options like online Bill Pay.
  • E-statements are a great way to see copies of your cleared checks. You can view them free with each monthly e-statement you receive.
  • If you’re away a lot on business, out of town at school, or if you move often, e-statements are a great way to ensure you receive your American 1 account information. Combined with online banking, it’s the perfect way to manage your account from anywhere.

If you’re unsure about how the system works, ask a Member Service Specialist at any branch to walk you through the setup. E-statements are easier than ever to access, and we’d love to show you how to do it.

Receive a text message? It’s a scam

We’ve had several members tell us that they have received text messages, supposedly from a local bank, asking for personal information.

As always, ignore these text messages – or report them to the police. Our security officers says “the text messages are a scam and [members] should not call the number that the text is prompting them to call.”

Keep in mind: never give personal information to someone that calls you and asks for it. When you call our branch, we’ll ask you confirmation questions just to make sure it’s you. That’s for your security. But when someone calls or texts and asks for your information, don’t give it to them. When we call, we already have your information.



American 1 Federal Credit Union