Posts Tagged 'testimonial'

Members talk about MBP

We’re pretty proud of our auto warranty coverage, Mechanical Breakdown Protection.

But don’t take our word for it. Here are some stories from members that highlight the need for protection like MBP.

MBP an affordable repair option

Jamie James

Sometimes, good decisions don’t reveal themselves until a bit of time passes.

Take Jamie James from Brooklyn. When she financed her 1998 Mercury Sable in the spring of 2005, she had never heard of American 1’s Mechanical Breakdown Protection (MBP), and had never been able to afford a manufacturer’s warranty.

But the small bump in her loan payment was very affordable.

“I thought it was a good deal,” Jamie says. “It was cheaper than the dealer’s service plan.”

Then, a month later, her transmission went out.

She noticed the trouble a month after she financed her vehicle. When the Sable’s transmission became difficult to shift, Jamie asked her husband – who knows a thing or two about cars – what the problem was.

There was definitely a problem with the transmission, and Jamie needed to take it in for repair.

“The repair guy said he had good news, that my transmission was covered by MBP,” Jamie says. “Then he said, ‘I have better news: you don’t have to pay a deductible.’”

Several more problems – and several thousand dollars – later, Jamie is glad she sprung for the extra protection MBP offered. All the repair work on her vehicle was covered by MBP, with no out-of-pocket expenses for Jamie.

“It was the first warranty I’d ever purchased,” Jamie says. “And it’s because of the price.”

If she hadn’t decided to have her Mercury covered, “I would’ve been paying a lot of money on that car,” she says.

Instead, she paid nothing.

“I’d buy it again,” Jamie says. “The amount of money I saved on repairs made the whole thing worth it.”

We’re looking for Visa stories

Want to appear in our next Visa video? Or maybe provide a testimonial on how much you like our Visa program?

Have a horror story about a big bank credit card you’d love to share?

Let us know! We need members’ stories to include in our next round of promotional materials. If our Visa has saved you money, you had a great experience with our ScoreCard rewards program, or you just like how we do business – let us know. You could appear in a future American 1 ad or on our branch posters.

Or you can make your own video and link it to our YouTube channel. We’ll share what you make.

For details, e-mail a1responseteam@a1fcu.org – or leave a comment below.


American 1 Federal Credit Union