Posts Tagged 'update'

Incorrect address fee (and why)

As of July 1, 2010, we started charging a $5.00 monthly fee to any account that has an American 1 Federal Credit Union mailing returned to the credit union because of an incorrect address.

An account is flagged when a mailing is returned and members have 30 days to update the address before the fee will be imposed. Once the member submits a proper change of address, the account will no longer be charged the incorrect address fee. If the monthly incorrect address fee charged takes the account to a zero balance, the account will be closed.

We receive way too much mail that gets returned to the credit union because of incorrect information. Because of out-of-date addresses, too much postage and paper are wasted.

On your next branch visit, make sure we have your up-to-date address, phone number, and e-mail address on file. Or contact us and make sure your information is up to date. As always, the best option is signing up for e-statements – that way, your monthly statements and notices are e-mailed to you, helping us to reduce waste.

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Keeping you informed when our system is down.

Sometime on Sunday, after we installed an update to our account management system, we crashed.

Members first noticed it on Sunday when they tried logging in to A1@home and Bill Pay; they got a message saying “try again later.” Later came and went, and by Monday our system was still down. It wasn’t until Tuesday that we got everything up and running again.

What a hassle. Members were limited to $100 withdrawals, we couldn’t check balances, and home banking was inoperable. It only happens once in a while (the last system crash was almost two years ago), but when it does happen it’s a pain.

We want to keep you informed of events like this. It may not help you see how much money is in your checking account, but it can help keep you informed of updates and news – like when the system comes back online.

To do this, we created a graphic to post on the A1@home login screen. It’s simple, but at least it lessens the surprise when home banking tells you “try again later.”

Also, we’re going to use this blog as an information tool. When the system goes down, we’ll post a graphic (right) on our homepage that leads you to a status blog post that we can update everytime something changes.

As always, you can call our Home Office to get system status updates, but sometimes our phone line gets clogged. With our online tools, you can find out for yourself.

We hate system crashes as much as you do. Sometimes, when we update the system, it doesn’t play nice, and Sunday’s crash won’t be the only time this happens. But to keep things sane, and to keep you informed, we hope to put in place a few tools to help communicate what’s going on.

Sorry for the hassle earlier this week.