Below is a letter from from Ken Dallafior, executive vice president, Commercial Business, Blue Cross Blue Shield of Michigan:
Thank you for your patience while we have been working around-the-clock with Anthem to get more information about the recent cyber-attack on Anthem’s database. I wanted to provide you with the most up-to-date information to help you answer questions you are receiving.
We’ve learned that information for some members of your group may have been in the Anthem database, and I want you to know what we’re doing to help your members.
I’m sending you:
- A copy of a letter that we will be sending to your affected members’ households starting on Friday and through next week. While Anthem is in the process of mailing official notices to all affected members nationally, we are sending a courtesy letter to affected BCBSM and Blue Care Network members’ households to advise them of the situation and inform them that they can enroll in free credit monitoring and also can find information about accessing identity theft repair by visiting anthemfacts.com or calling 1-877-263-7995.
- Some frequently asked questions to help you provide information to the affected members in your group.
Also, Anthem is offering two years of free credit monitoring and identity theft repair to BCBSM or BCN members whose personal information could be affected if they live — or traveled to and received health services — in one of the 14 states where Anthem operates. Those states are California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia and Wisconsin.
Your employees or members who might be affected can visit anthemfacts.com to start the process to enroll in free credit and identity theft monitoring from Anthem. Members can go to the site and verify they are a current or former member (from 2004 on) of a Blue Cross plan and request a redemption code.
Going online is strongly encouraged, but those who do not have access to the Internet can call Anthem’s established toll-free information number, 1-877-263-7995, from 9 a.m. to 9 p.m., Eastern Standard Time, Monday through Saturday, to ask for assistance to begin the enrollment process for credit monitoring.
Those who might be affected do not have to wait to receive a letter in the mail. They can go directly to the website or call the toll-free line.
Our security practices
In light of the Anthem incident, our customers have been understandably inquiring about our own security practices. Be assured that we take careful precautions to protect our customers’ personal information from unauthorized access. We have heightened our vigilance and are working closely with external security partners as additional support when testing our applications and infrastructure.
I hope you find this helpful. As Anthem provides us with more information, including any additional potentially impacted members, we will certainly send it to you.
If you would like further information, please contact your account manager and/or agent.
Executive Vice President, Commercial Business