Archive for the 'A1@home' Category

Website maintenance for January 22

Just a heads-up: our website will be down for maintenance on Saturday, Jan. 22 from 11 p.m. until midnight. Because of some power settings, there’s a chance our site could be down until 6 a.m. that Sunday morning.

According to the robots who fix these things, it’s all because of some infrastructure growth in Virginia that will affect our data servers. Yay, progress!

Sorry for an inconvenience!

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Coming soon: New American 1 website

Check that out – a new american1fcu.org!

Five years in the making (or, well, since our last update), the new website features an easy navigation scheme, less clutter, and social media links leading you to places like American 1’s blog, Flickr photo gallery, and YouTube page.

But most of the pages and organization will stay the same – it’ll just make more sense. So “Banking” has all the things to do with cash (savings, checking, etc.), “Loans” has what we’re really good at, and “eServices” has all the convenient ways to manage your money.

Check it out, and let us know what you think!

System update until 1 p.m.

UPDATE: Our system is restored and running as normal. Sorry for the delay.

We came in this morning with the news that our system update is going to take a bit longer than we expected.

You may have trouble getting through to home banking this morning until about 1 p.m. Hopefully we’ll get this delay cleared up by then.

Our overnight process, the one that usually takes care of these things, failed – meaning we had an issue on our hands this morning. It happens rarely, but when it does it happens unexpectedly.

Stay tuned for details!

System upgrade Tuesday night

Our computer system is getting an upgrade Tuesday, Aug. 17 starting at 8 p.m. While we’re upgrading, home banking will be down until Wednesday morning. All your Bill Pay transactions will take place as scheduled, however, as long as you scheduled payments before the down time.

All branches and systems should be up and running by 9 a.m. Wednesday, much like last week.

Thanks for your patience while we upgrade the system.

American 1 network offline for Tues/Wed

UPDATE: The system is back online and working as normal. Thanks for your patience!

American 1’s computer system will be down for repairs starting at 7 p.m. Tuesday night and lasting until about noon on Wednesday.

This means you won’t be able to use online banking or A1 Access during the down time.

Your debit and Visa cards will be unaffected, however, as will any ATM transactions – so you can use those as normal. Also, Bill Pay payments scheduled before the down time will be paid.

Once the system is done with maintenance, everything will come back online. We’ll keep you updated at this blog post, so check back for updates.

Sorry for the inconvenience!

American 1: Everywhere you are, too

A fun video from Service 1 FCU up in Muskegon. The same principle applies to American 1, and most credit unions.

With services like online banking, online Bill Pay, A1 Access for your phone, and our giant network of no-surcharge ATMs, American 1 is pretty much everywhere you are.

How to: check your e-notices

NOTE: This explains e-notices, but you go through the same process to find your tax forms.

If you’re signed up for American 1’s e-statement system (and thanks if you are!), you get informational notices – like changes in your account terms or late payment warnings – through the same system.

But let’s say a e-notice e-mail shows up in your inbox. How do you get that important information?

First, log in to home banking. You should see your account screen, with all your account and loan types.

Now click on the History tab at the top, and click eStatements (above). This is exactly how you would check for your e-statements.

And just like checking your e-statements, you’re going to click “Get my E-Statement.”

Now you’re in the main e-statement system. You can see that the e-statement tab is blue, meaning that’s the active tab. Now look up in the upper right corner.

See where it says “You have unread Notices!”? That means you have something new to read, so click on the Notices tab (above).

And, again, just like e-statements, your e-notices are listed chronologically in PDF form, so you can either view or save your new e-notices.

We don’t send e-notices through e-mail for the same reason we don’t send e-statements directly to your inbox: security. That information in the wrong hands could be dangerous.